{"id":582,"date":"2026-09-28T07:23:42","date_gmt":"2026-09-28T07:23:42","guid":{"rendered":"https:\/\/marta.novae.website\/faq\/"},"modified":"2026-09-29T08:36:25","modified_gmt":"2026-09-29T08:36:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/marta.novae.website\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”20″ bg_image_type=”default” bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” video_bg=”use_video” video_mp4=”\/wp-content\/uploads\/2026\/07\/Martagon_VidEdit2.mp4″ background_video_loading=”lazy-load” scene_position=”center” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” id=”hero” advanced_gradient=”radial-gradient(circle at center, rgba(0,0,0,0) 0%, rgba(0, 0, 0, 0.745) 100%)” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”advanced” shape_type=”” advanced_gradient_display_type=”radial”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner equal_height=”yes” content_placement=”bottom” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”16%” constrain_group_1=”yes” bottom_padding=”16%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” content_layout=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]FAQ<\/span><\/p>\n

Frequently asked questions<\/h1>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#F5EFFF” scene_position=”center” top_padding=”5%” constrain_group_1=”yes” bottom_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” id=”heb_details” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”animated_circle” animated_circle_position=”left” animated_circle_size=”60″ animated_circle_bg_color=”#FFFFFF” animated_circle_divider=”true” animated_circle_gap=”30″ accordion=”true” accordion_starting_functionality=”default” border_radius=”20px”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Which payment methods do you accept?”][vc_column_text css=”” text_direction=”default”]We accept bank cards, American Express, cash, and Ch\u00e8ques-Vacances holiday vouchers (digital and paper). We do not accept cheques or currencies other than euros.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do I need to pay a deposit to confirm my booking?”][vc_column_text css=”” text_direction=”default”]No, we do not ask for a deposit.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is the cancellation policy?”][vc_column_text css=”” text_direction=”default”]You can cancel free of charge up to 48 hours before your arrival. After that, 50% of the booking is retained, and 100% in the event of a no-show.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I change or postpone my stay?”][vc_column_text css=”” text_direction=”default”]Yes, subject to availability. We recommend that you contact us if needed.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What happens in the event of a late arrival or a no-show?”][vc_column_text css=”” text_direction=”default”]For a late arrival, we will welcome you whenever possible; otherwise, we will let you know our procedure. You must inform us of any late arrival. A no-show means 100% of the booking will be charged.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer gift vouchers?”][vc_column_text css=”” text_direction=”default”]Of course! Simply contact us \u2013 we create fully personalised gift vouchers.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are the rates the same when booking directly and on booking platforms?”][vc_column_text css=”” text_direction=”default”]By booking through our website or by contacting us, you will get the best price! On other platforms, prices may be higher.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”From what time can I arrive?”][vc_column_text css=”” text_direction=”default”]Check-in is from 4:30 pm. We cannot be reached before that time.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I drop off my luggage before check-in time?”][vc_column_text css=”” text_direction=”default”]Whenever possible, we are happy to store your luggage, provided you let us know in advance.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do the cabins have a private bathroom and toilet?”][vc_column_text css=”” text_direction=”default”]Yes, absolutely \u2013 the cabins have a private bathroom and toilet.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do the rooms have a television?”][vc_column_text css=”” text_direction=”default”]Yes, all our rooms are equipped with a television.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can an extra bed be added?”][vc_column_text css=”” text_direction=”default”]Travel cots are allowed in the COSY rooms only. We can rent one to you on site if needed.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can we eat or drink in the rooms?”][vc_column_text css=”” text_direction=”default”]No, this is part of our house rules: meals are not permitted in the accommodation, whether in the rooms or the forest cabins.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What time is breakfast served?”][vc_column_text css=”” text_direction=”default”]Breakfast is served from 7:30 am to 10:00 am. We also offer takeaway breakfasts if you wish to leave earlier.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can we have breakfast without staying at the hotel?”][vc_column_text css=”” text_direction=”default”]Yes, with pleasure![\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer gluten-free or allergy-friendly products?”][vc_column_text css=”” text_direction=”default”]We do our best to adapt: we can offer vegetarian dishes and more. Please let us know in advance so that we can plan accordingly.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is the restaurant open to non-residents?”][vc_column_text css=”” text_direction=”default”]Yes, preferably by reservation, so that we can organise service and be ready to welcome you.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you have a children\u2019s menu?”][vc_column_text css=”” text_direction=”default”]Yes, our \u20ac15 children\u2019s menu includes a fruit cordial, a main course and a dessert.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer takeaway picnics?”][vc_column_text css=”” text_direction=”default”]Yes, absolutely![\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you have a garage or shelter for motorbikes?”][vc_column_text css=”” text_direction=”default”]Yes, we have a garage where you can park your motorbike.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I charge an electric bike?”][vc_column_text css=”” text_direction=”default”]Yes, we have a secure bike garage with a power socket available.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Where can I read the house rules and the general terms and conditions of sale?”][vc_column_text css=”” text_direction=”default”]The house rules and the general terms and conditions of sale are available on our website.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

Book your stay direct!<\/h3>\n

Nestled at an altitude of 1,400 m, Le Martagon is your wild and joyful base camp. A hotel set in the heart of alpine nature, surrounded by crystal-clear lakes, larch forests and majestic peaks.[\/vc_column_text][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” el_class=”main_btn book_btn” text=”Book your nest” url=”https:\/\/marta.novae.website\/en\/booking\/”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”20″ bg_image_type=”default” bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” video_bg=”use_video” video_mp4=”\/wp-content\/uploads\/2026\/07\/Martagon_VidEdit2.mp4″ background_video_loading=”lazy-load” scene_position=”center” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” id=”hero” advanced_gradient=”radial-gradient(circle at center, rgba(0,0,0,0)…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-582","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/marta.novae.website\/en\/wp-json\/wp\/v2\/pages\/582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marta.novae.website\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marta.novae.website\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marta.novae.website\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marta.novae.website\/en\/wp-json\/wp\/v2\/comments?post=582"}],"version-history":[{"count":2,"href":"https:\/\/marta.novae.website\/en\/wp-json\/wp\/v2\/pages\/582\/revisions"}],"predecessor-version":[{"id":714,"href":"https:\/\/marta.novae.website\/en\/wp-json\/wp\/v2\/pages\/582\/revisions\/714"}],"wp:attachment":[{"href":"https:\/\/marta.novae.website\/en\/wp-json\/wp\/v2\/media?parent=582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}